Avon Lodge
Enfield, EN1
ResidentialDementia
Rated 3 years agocare home
CQC report explained · a residential care home, run by Avon Lodge
Fairview
33 Bridgend Road, Enfield, EN1 4PD
Goodpublished 20 September 2023, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People were protected from abuse and staff understood safeguarding procedures. Risks, fire safety, medicines, infection control, staffing and accident reporting were checked and found to be managed safely.
- Effective?
- Good
- This key question was not rated in this inspection report.
- Caring?
- Good
- This key question was not rated in this inspection report, although inspectors observed respectful and supportive interactions.
- Responsive?
- Good
- This key question was not rated in this inspection report. The report says people received individual support and were involved in care reviews.
- Well-led?
- Good
- The home had a management structure, quality checks, contingency plans and systems for receiving feedback. Staff understood their roles and said they could raise issues and make suggestions.
The latest report, explained
What inspectors found, September 2023
Fairview was rated Good; inspectors found safe, respectful care and stronger staffing, but this was a focused inspection.
Inspectors visited unannounced on 21 and 22 June 2023. They spoke with people living at the home, staff, relatives and health and social care professionals. They also checked care records, medicines records, recruitment files, audits and other documents.
The home was rated Good overall. Safe was rated Good, improving from Requires Improvement at the previous inspection. Well-led remained Good. Inspectors found that people were protected from abuse, risks were assessed, medicines were managed safely and there were enough staff.
Inspectors found a calm home where staff treated people with respect, supported their choices and promoted independence. The management team had systems to monitor quality, respond to incidents and involve people and relatives in care decisions.
What inspectors praised
Safe staffing
Inspectors found enough staff to keep people safe. Staffing levels had increased since the previous inspection, helping staff provide support consistently.
“Staffing levels had been increased since we last inspected, which helped staff deliver support consistently.” from the report
Respectful support
The home had a calm atmosphere. Staff supported privacy, dignity, choice and independence.
“There was a relaxed atmosphere in the home where staff were respectful and supportive in their interactions with people.” from the report
Good management systems
The manager and provider used audits and other checks to identify improvements. Staff had access to support outside office hours.
“The registered manager and the provider used the quality assurance arrangements in place to identify areas for improvement.” from the report
Safe medicines practice
People received medicines on time and as prescribed. Staff had training and competency checks, and medicines audits were carried out.
“People received their medicines on time and as prescribed. Systems in place ensured the safe administration of medicines.” from the report
What inspectors were concerned about
Inspectors raised no specific concerns in this report.
Questions to ask them, based on this report
- 01How will you make sure my relative's care plan and risk assessments are reviewed when their needs change?
- 02How many staff are usually on duty, and how do you increase staffing when people need extra support?
- 03How do you check that medicines are recorded correctly, especially where previous recording gaps have been found?
- 04How will you support my relative's choices, independence, cultural or religious preferences and access to activities?
- 05What were the findings from the last comprehensive inspection for Effective, Caring and Responsive?
This was a focused inspection covering Safe and Well-led; Effective, Caring and Responsive were not rated in this report. This explanation was written from the published report of 20 September 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Fairview
5 rated inspections over 9 years: the service has held its Good rating throughout.
- September 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2021Inspected but not ratedSafe: Inspected but not rated
- December 2018Goodstayed GoodSafe: Requires improvementWell-led: Good
- March 2017Goodup from Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016Requires improvementdown from GoodSafe: Requires improvement
- February 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- April 2016
Registered with the Care Quality Commission on 13 April 2016.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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Same provider
Other services run by Avon Lodge UK Limited
1 other service on the CQC register. A pattern across a group tells you more than one report.
Good
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