Park House

People had personalised rooms, access to shared areas and support to make choices. Care plans focused on building independence and reducing restrictions.

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible” from the report

Inspectors found enough staff to meet people's needs and safe recruitment checks. Medicine records were complete and medicines were checked regularly.

“Medicine administration records were completed correctly with no gaps and reasons for giving 'as needed' medicines were documented.” from the report

Care plans covered physical and mental health, communication, cultural and spiritual needs, as well as people's goals and end of life wishes.

“Support plans included people's end of life care wishes.” from the report

Management was visible and approachable. Relatives and staff could raise concerns or suggestions, and the home used audits and meetings to make improvements.

“Management were visible in the service, approachable and took a genuine interest in what people, staff and other professionals had to say.” from the report

The home reviewed incidents, discussed lessons with staff and changed an activity arrangement to reduce distress for one person.

“The lesson learnt was the activity could have been broken down into two slots of smaller groups at different times.” from the report

A quality check found missing weight recordings for three people. The manager had taken action and corrected the issue, but you may want to check how this is now monitored.

“there were gaps in records. For example, there were gaps in weight recordings for 3 people.” from the report