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CQC report explained · a residential care home, run by Pearl Jackson

Crompton Court

Crompton Street, Liverpool, L5 2QS

Goodpublished 15 February 2024, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
People felt safe, and inspectors found enough staff, safe recruitment, suitable risk assessments and appropriate medicines management. The home also had robust environmental safety checks and infection control practices.
Effective?
Good
This key question was not inspected during this focused inspection. Its previous rating was used to calculate the overall rating.
Caring?
Good
This key question was not inspected during this focused inspection. Its previous rating was used to calculate the overall rating.
Responsive?
Good
This key question was not inspected during this focused inspection. Its previous rating was used to calculate the overall rating.
Well-led?
Good
Inspectors found the home was consistently managed and that the registered manager welcomed feedback, supported staff and understood regulatory responsibilities.
The latest report, explained

What inspectors found, February 2024

Rated Good; inspectors found people were safe, medicines were managed properly and the home was well-led, but this was a focused inspection.

Inspectors visited on 30 January 2024. They reviewed Safe and Well-led only. The home provided accommodation and personal care for up to 33 people, with 27 people living there at the time.

People said they felt safe. Inspectors found enough staff, timely responses to call bells, safe recruitment, appropriate medicines management and regular reviews of risks, incidents and accidents. The home was clean and infection control practices were followed.

Inspectors found that the registered manager welcomed feedback, kept CQC informed about notifiable events and supported staff. The overall rating remained Good, as it was at the previous inspection published on 18 December 2018. Ratings for the other three areas were carried over from the previous inspection because they were not reviewed this time.

What inspectors praised

  • People felt safe

    Everyone inspectors spoke with said they felt safe. Staff knew what to do if they suspected abuse.

    “Everyone we spoke with said they felt safe living at the home.” from the report

  • Staffing and call bells

    There were enough staff on shift, and people said call bells were answered promptly.

    “There were enough staff to ensure people were kept safe, and call bells were answered in a timely manner.” from the report

  • Medicines and risk management

    Medicines were stored and administered safely. Risks were assessed and reviewed, and incidents were checked for patterns.

    “Medication was stored safely, and only administered by staff who had undergone additional training and had their competencies assessed.” from the report

  • Positive leadership

    The registered manager was visible, open to feedback and supportive of staff development.

    “Staff told us the registered manager led by example and was always on hand to offer support.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01What are the current staffing levels on each floor, and how quickly are call bells usually answered?
  2. 02How will you assess and review my relative's risks, especially if their needs change?
  3. 03How will you check that my relative receives their medicines safely, including any medicines given as needed?
  4. 04How will you involve my relative and our family in decisions about their care and in raising feedback?
  5. 05What were the previous ratings for Effective, Caring and Responsive, and when will these areas next be reviewed?

This was a focused inspection of Safe and Well-led only; the other ratings were carried over from the previous inspection published on 18 December 2018. This explanation was written from the published report of 15 February 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Crompton Court

3 rated inspections over 8 years: the service has held its Good rating throughout.

  1. February 2024Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Crompton Court →

  2. December 2018Goodstayed Good
    Safe: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. June 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. February 2016

    Registered with the Care Quality Commission on 22 February 2016.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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