Morton Close

Staff treated people with compassion and respect. They responded warmly when people were confused or upset.

“We observed caring interactions between staff and people. Staff treated people with compassion and respect and engaged them in fun and meaningful conversations.” from the report

Care records were clearer and risk assessments were updated when people's needs changed. Weight monitoring had also improved.

“However, the care records we reviewed were organised, clear and had some personalised information.” from the report

Inspectors were assured that the home had suitable measures for preventing and managing infections, including the safe use of protective equipment.

“We were assured that the provider was using PPE effectively and safely.” from the report

Staff had training in key safety areas, and inspectors saw moving and handling equipment being used appropriately. Recruitment checks were robust.

“Robust recruitment processes were in place. The provider completed pre-employment checks to ensure staff's suitability for the role and safety in working with vulnerable people.” from the report

Some people received medicines or creams incorrectly, including one person who did not receive the correct dose. Some time-sensitive medicines were not given as directed, and waste medicines were not stored securely.

“Some people did not have their medicines and creams administered safely because staff failed to follow the prescribers' or the manufacturers' directions properly.” from the report

Staff did not always recognise when safeguarding referrals were needed, and professionals said the home was not always proactive in learning from problems.

“We recommend the provider operates consistently robust safeguarding processes and a proactive approach to learning lessons.” from the report

The home's assessed safe staffing level was not always met when staff were sick because usual bank staff could not be found.

“There were some occasions where the provider's assessed safe staffing levels had not been achieved.” from the report

Residents' meetings had not been held since January 2023. People said food and some activities still needed improvement, and earlier feedback had not all been addressed.

“Some areas of feedback from the last meeting had not been fully addressed.” from the report