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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,265 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

184 services in South West

Hillcrest House

Looe, PL13
Requires improvement
NursingDementia
Rated 3 years agocare home

Hill View

Swindon, SN2
Requires improvement
ResidentialDementia
Rated 3 months agocare home

Holly Tree Cottage

Burnham-on-Sea, TA8
Requires improvement
Residential
Rated 4 years agoReport explained

Honeybourne House

Plymouth, PL5
Requires improvement
Nursing
Rated 22 months agocare home

Hyne Town House

Dartmouth, TQ6
Requires improvement
ResidentialDementia
Rated 21 months agoReport explained

Islands’ View

Isles-of-Scilly, TR21
Requires improvement
ResidentialDementia
Rated 3 years agocare home

Jubilee Lodge

Cheltenham, GL54
Requires improvement
NursingDementia
Rated 3 years agocare home

Kingston House

Liskeard, PL14
Requires improvement
Residential
Rated 2 years agoReport explained

Linksway

Exmouth, EX8
Requires improvement
Nursing
Rated 3 years agocare home

Little Oldway

Paignton, TQ3
Requires improvement
ResidentialDementia
Rated 21 months agocare home

Lorna House

Torquay, TQ1
Requires improvement
ResidentialDementia
Rated 3 years agocare home

Marlborough Lodge

Marlborough, SN8
Requires improvement
ResidentialDementia
Rated 3 years agocare home

Horsfall House

Stroud, GL6
Requires improvement
NursingDementia
Rated 3 years agocare home

Miranda House

Swindon, SN4
Requires improvement
NursingDementia
Rated 2 months agocare home

Mulberry House

Newton Abbot, TQ13
Requires improvement
ResidentialDementia
Rated 4 years agocare home
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works