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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,265 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

54 services in North East

Oaklands

Hexham, NE46
Requires improvement
Nursing
Rated 19 months agocare home

Pavilion Court

Newcastle upon Tyne, NE5
Requires improvement
NursingDementia
Rated 18 months agocare home

Philip Cussins House

Newcastle upon Tyne, NE3
Requires improvement
Residential
Rated 4 months agocare home

Regents View

Houghton-le-Spring, DH5
Requires improvement
NursingDementia
Rated 2 years agocare home

Riverside House

Morpeth, NE61
Requires improvement
ResidentialDementia
Rated 6 months agocare home

Rose Lodge

Newton Aycliffe, DL5
Requires improvement
ResidentialDementia
Rated 7 months agocare home

Rydal Care Home

Darlington, DL1
Requires improvement
NursingDementia
Rated 3 years agocare home

St Mary's Care Home

Middlesbrough, TS5
Requires improvement
NursingDementia
Rated 4 months agocare home

The Ferns Care Home

North Shields, NE29
Requires improvement
ResidentialDementia
Rated 2 months agocare home

The Maple Care Home

Stockton-on-Tees, TS19
Requires improvement
ResidentialDementia
Rated 3 years agocare home

The Oaks Care Home

Blyth, NE24
Requires improvement
NursingDementia
Rated 9 months agocare home

The Old Vicarage

Wooler, NE71
Requires improvement
ResidentialDementia
Rated 9 months agocare home
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

Or hire a private carer instead

PrimeCarers introduces you to self-employed carers near you. You read their profiles, talk to them and choose who comes into your home. Interviewed, ID and DBS checked, from about £20 an hour, with no agency in between.

Find a private carerHow PrimeCarers works