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CQC ExplainedEvery inspection report, in plain English

CQC rating

Rated Requires improvement

2,265 services in England are currently rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The service was told what to put right. The report matters here: some Requires improvement ratings are about records and management, others are about people being at risk.

All servicesCare homesHome care agenciesOutstandingGoodInadequate
Region:AllEast MidlandsEast of EnglandLondonNorth EastNorth WestSouth EastSouth WestWest MidlandsYorkshire and The Humber

449 services in South East

Sway Place

Lymington, SO41
Requires improvement
ResidentialDementia
Rated 15 months agocare home

Sway Place

Lymington, SO41
Requires improvement
ResidentialDementia
Rated 15 months agocare home

Tandridge Heights

Oxted, RH8
Requires improvement
NursingDementia
Rated 6 months agocare home

Thameside

West Molesey, KT8
Requires improvement
ResidentialDementia
Rated 3 years agoReport explained

The Cherries

Folkestone, CT19
Requires improvement
Residential
Rated 4 years agocare home

The Chestnuts

Aylesbury, HP21
Requires improvement
ResidentialDementia
Rated 7 years agocare home

The Chilterns

Westgate-on-Sea, CT8
Requires improvement
Nursing
Rated 4 years agocare home

The Devonshire

Reading, RG30
Requires improvement
NursingDementia
Rated 2 months agocare home

The Elms Care Home

Bembridge, PO35
Requires improvement
NursingDementia
Rated 11 months agocare home

33 Abbotswood

Guildford, GU1
Requires improvement
Residential
Rated 4 months agocare home

The Haven

Peacehaven, BN10
Requires improvement
Residential
Rated 3 years agocare home

The Laleham

Herne Bay, CT6
Requires improvement
ResidentialDementia
Rated 3 years agocare home
Reading a rating

What Requires improvement means for your family

Requires improvement covers a wide range. At one end, a home with kind staff whose paperwork was not kept up. At the other, a service where risks to people were not managed and inspectors found a breach of the regulations.

The overall rating usually follows the Safe and Well-led questions, so those are the ones to read. Our explanation on each page shows all five question ratings and what inspectors said about each, and lists any breaches.

A Requires improvement rating that is two or three years old under a manager who has since left tells you little. A recent one is worth a direct conversation with the manager about what has changed.

Another option

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About live-in careHow PrimeCarers works