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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Lifeways Community Care

The Haven

40 Ambleside Avenue, Telscombe Cliffs, Peacehaven, BN10 7LP

Requires improvementpublished 21 June 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on The Haven on 21 June 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of The Haven

3 rated inspections over 4 years: the service has held its Requires improvement rating throughout.

  1. June 2023Requires improvementcurrent ratingstayed Requires improvement
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  2. June 2022Requires improvementstayed Requires improvement
    Safe: Requires improvementResponsive: Requires improvementWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  3. September 2019Requires improvement
    Safe: Requires improvementEffective: Requires improvementResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  4. August 2018

    Registered with the Care Quality Commission on 10 August 2018.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Lifeways Community Care Limited

17 other services on the CQC register. A pattern across a group tells you more than one report.

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Nearby

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All in East Sussex

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