Willows Care Southern Limited
Margate, CT9 · 0.1 km
ResidentialDementia
Rated 16 months agocare home
CQC report explained · a residential care home, run by Premiere Care (Southern)
The Avenues Care Centre
1-5 First Avenue, Cliftonville, Margate, CT9 2LF
Requires improvementpublished 4 March 2023, 3 years ago
Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.
The five questions inspectors ask
- Safe?
- Requires improvement
- Are people protected from harm? Staffing, medicines, infection control, safeguarding.
- Effective?
- Requires improvement
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Requires improvement
- Are people treated with kindness and dignity?
- Responsive?
- Requires improvement
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Requires improvement
- Is the service run well? The manager, the culture, how problems get found and fixed.
The report
We have not explained this report yet
The CQC published its most recent report on The Avenues Care Centre on 4 March 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.
Read the report on cqc.org.ukThe story over the years
Every inspection of The Avenues Care Centre
6 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.
- March 2023Requires improvementcurrent ratingstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- June 2022Requires improvementstayed Requires improvementSafe: Requires improvementWell-led: Requires improvement
- February 2021Requires improvementstayed Requires improvementSafe: InadequateWell-led: Requires improvement
- March 2019Requires improvementdown from GoodSafe: Requires improvementWell-led: Requires improvement
- March 2017Goodstayed GoodSafe: Good
- May 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2012
Registered with the Care Quality Commission on 30 January 2012.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
Another option
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