Railway Cottage
Shrewsbury, SY5 · 3.7 km
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CQC report explained · a residential care home, run by Springcare Group
Yockleton Grange Residential Home
Yockleton, Shrewsbury, SY5 9PQ
Goodpublished 8 December 2023, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People told inspectors they felt safe. Risks, medicines, staffing, recruitment, fire safety and infection control were all managed through suitable systems.
- Effective?
- Good
- This question was not inspected during this focused inspection. Its previous rating was used when calculating the overall rating.
- Caring?
- Good
- This question was not inspected during this focused inspection. Its previous rating was used when calculating the overall rating.
- Responsive?
- Good
- This question was not inspected during this focused inspection. Its previous rating was used when calculating the overall rating.
- Well-led?
- Good
- Inspectors found effective checks and audits, timely action on shortfalls, staff who felt supported, and an open culture where people could raise concerns.
The latest report, explained
What inspectors found, December 2023
Yockleton Grange Residential Home is rated Good; inspectors found safe care and effective management, but this was a focused inspection.
The inspection was unannounced and took place on 15 November 2023. One inspector spoke with people, staff and a visiting professional. They reviewed care plans, medicine records, staff records, training records and safety information.
The home was rated Good for Safe and Well-led. Inspectors found that people felt safe, risks were assessed, staffing was sufficient, medicines were managed properly and infection control was effective. Staff were trained to recognise abuse and understood how to report concerns.
The home had systems to check the quality and safety of care. People, relatives and staff were asked for their views, and the report says suggestions were acted on. This was a focused inspection of Safe and Well-led only, so the other question ratings were carried forward from the previous inspection.
What inspectors praised
People felt safe
People told inspectors they felt safe with staff. Staff understood how to recognise and report abuse, and concerns were acted on promptly.
“One person told us, "I feel very settled and safe here.” from the report
Enough staff
People said staff were available when needed. Inspectors saw staff respond to requests for help in good time.
“We saw staff responded to people's requests for assistance in a timely manner.” from the report
Medicines managed well
Staff who gave medicines had their skills checked. Records showed medicines received, given and returned to the pharmacy were tracked.
“There was a clear audit trail of medicines held at the home.” from the report
Good oversight
The home used audits, checks and action plans to improve care and safety. People, relatives and staff were asked for their views.
“Effective systems were in place to monitor and improve the quality and safety of the service provided.” from the report
What inspectors were concerned about
Inspectors raised no specific concerns in this report.
Questions to ask them, based on this report
- 01What were the previous ratings for Effective, Caring and Responsive, and when will these areas next be inspected?
- 02How will you assess and review my relative's individual risks, including eating, drinking, mobility or skin care if relevant?
- 03How do you check that staff remain competent to support medicines and my relative's specific needs?
- 04How are my relative's views, preferences, religion and other personal needs recorded and reviewed?
- 05What improvements have been made since the last inspection, and are any actions still outstanding?
This was a focused inspection of Safe and Well-led only; the other ratings carried over from the previous inspection published on 31 August 2018. This explanation was written from the published report of 8 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Yockleton Grange Residential Home
3 rated inspections over 8 years: the service has held its Good rating throughout.
- December 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Yockleton Grange Residential Home →
- March 2022Inspected but not ratedSafe: Inspected but not rated
- January 2018Goodstayed GoodSafe: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 14 January 2011.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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