Yew Tree

The home had a stable staff team who had supported the person for several years. Staff understood how the person communicated and how to reduce their anxieties.

“There was a stable staff team, who had supported the person living at Yew Tree for several years and knew them well.” from the report

A positive behaviour support specialist visited weekly and helped staff understand possible triggers and use consistent strategies.

“An external PBS specialist visited Yew Tree weekly to observe the support provided and support the staff team to reduce the person's anxieties.” from the report

The person was supported to make day-to-day choices and take part in their own care. Staff encouraged skills such as making their bed and buttering toast.

“Staff encouraged the person to be involved in their care where possible, for example buttering their own toast and making their own bed.” from the report

Relatives said communication was good and they were involved in reviews. The person also had daily phone calls with family and support to take part in preferred activities.

“The communication is good. They keep me informed and I'm involved in everything.” from the report

Instructions for when to give an as-needed medicine were recorded on the computer system but not also in the medicines file. The registered manager said this would be completed.

“We discussed with e registered manager that this information should also be in the medicines file, so it was easily accessible when staff were administering the medicines.” from the report