Woodhall House

Inspectors found that medicines were stored safely and administered in a way that respected young people's privacy, dignity and preferences.

“People were supported to receive their medicines safely.” from the report

All staff had completed medicine training and competency checks.

“All staff had received medication training and completed medication competency training.” from the report

Children could raise concerns in regular meetings and at other times. Inspectors found that staff listened and responded.

“Staff listened to concerns raised by children and responded appropriately.” from the report

Staff told inspectors they felt supported by managers and able to raise concerns. Inspectors also found evidence of mandatory training.

“Staff we spoke to told us that they felt well supported by the management team at Woodhall House.” from the report

Medicine records contained unclear, unsigned or missing information. Procedures for as-needed medicines, medicines taken outside the home and controlled medicines were not always followed.

“We found that handwritten changes had been made to numerous MAR sheets and changes were unsigned.” from the report

Medicine audits were completed by the wrong staff and did not identify errors. The report says this continued after the issue had already been highlighted internally.

“The provider's medicines policy states that medicine audits must be completed by a mental health nurse and registered manager.” from the report

One child had not received a full physical health measurement since February 2023. The records did not clearly explain why or what attempts had been made.

“One child who had not had a full measurement of physical health since February 2023.” from the report

Most policies needed review, and records were stored in different places. This made it difficult to understand how the child's overall care was being delivered.

“The current record keeping system made it a ifficult to understand how holistic care is being delivered.” from the report