Wollaton View Care Home

People spoke positively about the care. Inspectors saw staff using a positive and caring approach.

“The staff are marvellous, really approachable and gentle with me.” from the report

People were supported to take part in activities and maintain relationships. Inspectors saw crafts, singing, bowling and preparations for a Halloween party.

“Most people on both floors participated in a wide range of activities to meet their needs and preferences.” from the report

The home listened and responded to concerns. Most relatives said the manager dealt with complaints appropriately.

“People's concerns and complaints were listened to, responded to and used to improve the quality of care.” from the report

Visiting professionals gave positive feedback about communication. People were referred promptly when changes in their health or care needs were identified.

“There is great communication between the service and our team.” from the report

A medicines room was left unlocked and unattended. One medicine was given without being recorded at the time, creating a risk of accidental overdose.

“Medicines were not always stored and managed safely.” from the report

Inspectors found insufficient deep cleaning, wrongly used cleaning equipment and soiled laundry stored next to clean laundry. These problems increased the risk of infection and cross-contamination.

“People were not always protected from the risk of infection, as staff were not consistently following safe infection prevention and control practices.” from the report

Some staff had not received training in epilepsy or mental health awareness. Staff numbers and skills did not always match people's needs, especially on the first floor.

“The provider had failed to ensure they had provided sufficient numbers of competent and trained staff, which increased the risk to people's safety.” from the report

Care plans did not always give staff clear guidance for complex needs. Inspectors also found that bedroom doors were left open, affecting people's privacy and dignity.

“The provider had failed to ensure people received care that was appropriate, met their needs and reflected their preferences.” from the report

Audits did not consistently identify problems or show who would fix them and by when. The home also lacked formal staff meetings to share lessons from incidents.

“Systems in place to assess, monitor and improve the quality of the service were not used effectively to ensure the health, safety and welfare of people using the service.” from the report

Relatives could only visit at times set by the provider. Inspectors said this reduced flexibility for visitors.

“Relatives could only visit at specific times identified by the provider.” from the report