Wollaton Park Care Home

People and relatives gave positive feedback about staff being kind. Inspectors also observed warm and positive interactions during the visit.

“People and their relatives told us staff were kind and caring. We observed positive interactions between staff and people using the service during the inspection.” from the report

Inspectors found that most medicine administration, controlled drug storage and staff competency checks were being managed safely.

“Medicines were received, administered and disposed of safely.” from the report

The home arranged visits and support from healthcare professionals, including GPs, dentists, opticians and dieticians.

“The provider ensured the service worked effectively within and across organisations to deliver effective care, support and treatment.” from the report

Staff gave positive feedback about the registered manager and said they could approach them for support.

“The registered manager is so approachable, you can go to them about anything, they take the time to talk to people.” from the report

Some rooms and equipment were unhygienic, worn or difficult to clean. Inspectors said this exposed people, relatives and visitors to infection risks.

“Areas of the home were in a state of disrepair meaning it could not be cleaned effectively.” from the report

Care plans and risk assessments did not always protect people from falls, choking or behaviours that could harm themselves or others. A faulty call bell left one person without a way to call for help.

“This lack of action by the provider left people at risk of avoidable harm.” from the report

Staffing levels and deployment were not always enough to supervise people or meet their needs. Inspectors also found gaps in recruitment checks.

“The provider did not always ensure there were sufficient numbers of suitable staff.” from the report

Some people's needs were not properly assessed or updated. One person did not have an effective seizure care plan after suffering a serious injury.

“The provider failed to ensure people's needs were assessed and care was delivered in a person-centred way.” from the report

The provider's checks did not identify or solve important problems. Safeguarding referrals and information sharing were also not always completed.

“The provider did not monitor the quality of care provided in order to drive improvements.” from the report

Visitors could not always visit when they wished, and relatives were restricted from communal areas. There were no structured activities when the activity co-ordinator was absent.

“Insufficient systems were in place to enable people to receive visitors when they wished.” from the report