Wishmoor Rest Home

Staff knew people well and treated them with kindness, dignity and respect. People were supported to make choices and maintain their independence.

“People were supported by kind, caring staff who knew them well.” from the report

The home used pictorial information, communication cards and other aids to help people understand information and express choices.

“The provider was meeting the Accessible Information Standards. People's communication needs were understood and supported.” from the report

People could take part in varied activities, cultural events and trips outside the home. Relatives were welcomed to join activities and themed meals.

“The provider offered a range of activities, both internally and externally which people enjoyed.” from the report

The provider reviewed accidents and incidents, discussed what had gone wrong with staff and took action to reduce risks.

“The provider learned lessons when things had gone wrong.” from the report

The home had a stable management structure, regular audits and ways to use feedback from people, relatives, staff and professionals.

“The provider had a consistent management team and governance systems were in place to provide regular oversight of the service.” from the report

Window restrictors were fitted, but they did not have the recommended tamper-proof screws. The manager said these would be replaced.

“Regular safety checks to the building were carried out, window restrictors had been installed on all windows; however, they did not have the recommended tamper proof screws.” from the report

More detailed bowel monitoring information was needed so staff could act promptly if someone required further help. Inspectors saw no impact on people at the time.

“Further development was needed with bowel monitoring protocols, whilst we saw no impact to people, more detailed information was required to ensure timely action could be taken if people required further assistance.” from the report

Some information in care plans was not consistent throughout. The provider agreed to review the relevant plans.

“Some further development was needed to ensure the information detailed in the care plans was consistent throughout.” from the report

The provider was asked to improve digital fluid records so that only people who needed monitoring were included, making the information more accurate.

“We discussed with the registered manager further developments to people's digital recordings of fluids, ensuring only people which require monitoring are recorded to represent accurate information.” from the report