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CQC report explained · a residential care home, run by Wishmoor

Blossom House Residential Home

5 Avenue Road, Malvern, WR14 3AL

Goodpublished 15 September 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Inspectors found enough staff, safe recruitment, appropriate medicines systems and good infection control. Accidents and incidents were analysed so the home could reduce the chance of them happening again.
Effective?
Good
People's needs were assessed and reviewed, and staff received induction, training and supervision. People were supported with nutrition, healthcare, oral care and decisions about their care.
Caring?
Good
Staff treated people kindly and respectfully. People were supported to make choices, maintain privacy and dignity, and retain their independence.
Responsive?
Good
Care plans were described as detailed, accurate, personal and regularly updated. People had access to activities, visits and support to follow their interests, and end of life wishes were recorded.
Well-led?
Good
Inspectors found an open and positive culture, clear staff responsibilities and stronger quality checks. Management had acted on the problems identified at the previous inspection.
The latest report, explained

What inspectors found, September 2023

Blossom House Residential Home is Rated Good; inspectors found safe, kind and personalised care, with significant improvements since the last inspection.

Inspectors visited without warning on 27 July 2023. They spoke with 12 people living at the home, 8 relatives and 10 staff. They observed care and checked care records, medicines records, recruitment files, risk assessments, training and quality checks.

All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, good infection control and staff who understood safeguarding. People had personalised care plans, support with food and drink, access to healthcare and help to make choices.

Inspectors found staff were kind and respectful. People were supported to maintain their independence, relationships and interests. Activities were available, and the home supported people with individual ambitions and end of life wishes.

The last rating was Requires Improvement, published in May 2020, with breaches of regulations. Inspectors found significant improvements and said the home was no longer in breach. The overall rating changed to Good.

What inspectors praised

  • Personalised care plans

    Care plans reflected people's individual needs, preferences and wishes. They were reviewed and updated to help staff provide current, personal care.

    “People's care plans reflected their individual needs and were kept under regular review.” from the report

  • Safe staffing and medicines

    Inspectors found enough staff to respond to people's needs and comfort. Medicines were administered by trained staff who had regular competency checks.

    “There were enough staff to care for people and meet their safety needs.” from the report

  • Kind and respectful care

    People's privacy, dignity and independence were respected. Staff took time to know people and support their choices.

    “People had their dignity respected and their independence maintained.” from the report

  • Activities and personal interests

    People could choose from activities and were supported to follow interests that mattered to them. Inspectors saw examples of support for personal ambitions.

    “The activities are excellent, people can choose what they do.” from the report

  • Improved leadership

    Management had strengthened quality checks and acted on the previous inspection findings. Staff described management as approachable and supportive.

    “The improvements following our last inspection were achieved by amongst other things, strengthening the effectiveness of the provider and management team's quality assurance activities” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How will you assess and record my relative's needs, preferences, communication needs and end of life wishes?
  2. 02How do you make sure staffing levels and familiar staff are suitable for my relative's needs?
  3. 03How will you manage and review any 'when required' medicines my relative may need?
  4. 04What refurbishment and redecoration work is still planned, and how could it affect my relative?
  5. 05What changes from the previous inspection have been completed, and how do you check that they remain effective?

This inspection covered all five CQC questions, the care provided and the premises, including infection prevention and control; the previous inspection ratings were used for comparison. This explanation was written from the published report of 15 September 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Blossom House Residential Home

7 rated inspections over 8 years: the service has improved, from Requires improvement to Good.

  1. September 2023Goodcurrent ratingup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Blossom House Residential Home →

  2. May 2020Requires improvementstayed Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  3. February 2019Requires improvementstayed Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  4. December 2017Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  5. June 2017Requires improvementdown from Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement

    Read this report on cqc.org.uk

  6. May 2016Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  7. October 2015Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement

    Read this report on cqc.org.uk

  8. July 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  9. September 2012

    Registered with the Care Quality Commission on 26 September 2012.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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