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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a nursing home, run by Key Healthcare (St Helens)

Victoria House Care Centre

Park Road North, Middlesbrough, TS1 3LD

Goodpublished 4 February 2023, 3 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Victoria House Care Centre. That is usual for a newly registered service.

The story over the years

Every inspection of Victoria House Care Centre

6 rated inspections over 8 years: the service has improved, from Inadequate to Good.

  1. February 2023Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  2. December 2020Inspected but not rated
    Safe: Inspected but not rated
  3. November 2020Inspected but not rated
    Safe: Inspected but not rated
  4. October 2020Goodup from Requires improvement
    Safe: GoodWell-led: Good
  5. December 2019Requires improvementdown from Good
    Safe: Requires improvementEffective: Requires improvementWell-led: Requires improvement
  6. May 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  7. June 2015Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  8. February 2015Inspected but not rated
    Safe: Inspected but not ratedEffective: Inspected but not ratedCaring: Inspected but not ratedResponsive: Inspected but not ratedWell-led: Inspected but not rated
  9. February 2015Inadequate
    Safe: InadequateEffective: InadequateCaring: Requires improvementResponsive: InadequateWell-led: Inadequate
  10. April 2025

    Registered with the Care Quality Commission on 10 April 2025.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Key Healthcare (St Helens) Limited

1 other service on the CQC register. A pattern across a group tells you more than one report.

Elizabeth Court

St Helens, WA9
Inadequate
NursingDementia
Rated 12 months agocare home
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