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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Rethink

Victoria Court

Memory Lane, Wednesfield, Wolverhampton, WV11 1SD

Requires improvementpublished 2 October 2020, 5 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Victoria Court. That is usual for a newly registered service.

The story over the years

Every inspection of Victoria Court

2 rated inspections over a year: the service has held its Requires improvement rating throughout.

  1. October 2020Requires improvementcurrent ratingstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  2. April 2019Requires improvement
    Safe: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  3. November 2023

    Registered with the Care Quality Commission on 1 November 2023.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Rethink Mental Illness

13 other services on the CQC register. A pattern across a group tells you more than one report.

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