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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a nursing home, run by Grosvenor Health and Social Care

Veronica House

1 Leabrook Road, Tipton, DY4 0DX

Requires improvementpublished 5 January 2024, 2 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Requires improvement
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Veronica House. That is usual for a newly registered service.

The story over the years

Every inspection of Veronica House

9 rated inspections over 8 years: the service has held its Requires improvement rating throughout.

  1. January 2024Requires improvementcurrent ratingstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  2. December 2022Requires improvement
    Safe: Requires improvementEffective: Requires improvementWell-led: Requires improvement
  3. February 2022Inspected but not rated
    Safe: Inspected but not rated
  4. February 2020Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  5. July 2019Requires improvementdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
  6. January 2018Goodup from Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  7. May 2017Requires improvementstayed Requires improvement
    Safe: Requires improvementWell-led: Requires improvement
  8. September 2016Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  9. May 2016Requires improvementstayed Requires improvement
    Safe: Requires improvement
  10. November 2015Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  11. March 2026

    Registered with the Care Quality Commission on 19 March 2026.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Dale Topco Limited

4 other services on the CQC register. A pattern across a group tells you more than one report.

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