Valley Wood

Inspectors found enough staff to respond to people promptly, and recruitment checks had been completed safely.

“We observed staff interacting with people and found there were sufficient staff available to respond to people in a timely way.” from the report

Staff understood people's needs and preferences, treated them kindly and patiently, and supported their privacy and independence.

“People were treated well by staff who were kind and patient with them.” from the report

Care plans reflected people's preferences and goals. Staff supported communication and offered choices about care, meals and activities.

“People received personalised care which met their needs and reflected their choices.” from the report

The management team was visible and staff felt able to raise concerns. Audits and feedback were used to identify improvements.

“People, relatives, and staff predominantly felt involved and listened to.” from the report

Window restrictors were not operated with a key or special device as recommended by best practice guidance. The provider took immediate action after inspectors raised this.

“However, the window restrictors were not operated by a key or a special device in line with best practice guidance.” from the report

Some improvements were needed in how returned medicines were stored securely. The registered manager took immediate action to correct this.

“We identified some improvements were needed relating to the secure storage of returns medicine.” from the report

The building met people's needs overall, but more work was needed to help people with dementia find their way around. The manager said this would include more personalisation of bedroom doors.

“However more work was required to support people with dementia to navigate around the home.” from the report