Tudor Lodge

• Consistent staffing

  The home had enough staff, including for one-to-one support. Low staff turnover meant people were supported by a regular team who knew them well.

  “The registered manager told us staff turnover was low which helped provide people with consistent care and support from a regular and familiar staff team.” from the report

• Choice and independence

  Staff encouraged people to make decisions, take positive risks and develop everyday skills. People were supported to do as much as they could for themselves.

  “People had the opportunity to try new experiences, develop new skills, gain confidence and independence.” from the report

• Kind and respectful care

  Inspectors observed warm, patient and respectful interactions. Staff gave people time, space and choices without rushing them.

  “People received kind, compassionate care from staff who used positive, respectful language which people understood and responded well to.” from the report

• Personalised communication

  Staff understood people's communication needs and used pictures, symbols, gestures and other methods to help people understand information and express their views.

  “People had individual communication plans that detailed effective and preferred methods of communication, including the approach to use for different situations.” from the report

• Activities and relationships

  People were supported to maintain family relationships and take part in activities suited to their interests, including outings, exercise and community activities.

  “We saw people were encouraged to take part in activities they enjoyed, for example, walks in the local area, dance classes, trampolining, bike riding, swimming, going out for meals and outings to places of interest in the community.” from the report

Inspectors raised no specific concerns in this report.