CQC report explained · a residential care home, run by Sathya Care

Tollington Lodge Rest Home

146 Milton Road, Weston-super-Mare, BS23 2UZ

Requires improvementpublished 20 July 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask

Safe?: Requires improvement; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Requires improvement; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Tollington Lodge Rest Home. That is usual for a newly registered service.

The story over the years

Every inspection of Tollington Lodge Rest Home

4 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.

July 2023Requires improvementcurrent rating
Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
March 2022Inspected but not rated
Safe: Inspected but not rated
October 2019Goodup from Requires improvement
Safe: GoodWell-led: Good
October 2018Requires improvementdown from Good
Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
June 2016Good
Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
April 2026
Registered with the Care Quality Commission on 15 April 2026.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

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1 other service on the CQC register. A pattern across a group tells you more than one report.

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