CQC report explained · a residential care home, run by MSS Care

Pine Lodge

13 Hazeldene Road, Milton, Weston-super-Mare, BS23 2XL

Goodpublished 10 April 2020, 6 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Requires improvement; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Good; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Pine Lodge. That is usual for a newly registered service.

The story over the years

Every inspection of Pine Lodge

3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.

April 2020Goodcurrent ratingstayed Good
Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
August 2017Goodup from Requires improvement
Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
May 2016Requires improvement
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
April 2026
Registered with the Care Quality Commission on 2 April 2026.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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