The Old Vicarage

People told inspectors they felt safe. Staff knew how to recognise and report safeguarding concerns.

“People told us they felt safe living at The Old Vicarage.” from the report

Inspectors found enough staff were deployed to meet people's needs and keep them safe. Recruitment checks were completed for new staff.

“Enough staff were deployed to keep people safe and meet their needs.” from the report

Medicines were given as prescribed and stored safely. Inspectors also found effective cleaning and infection control arrangements.

“Medicines were managed safely. People received their medicines on time and as prescribed.” from the report

People and staff spoke positively about the home. The home worked with health and social care professionals and had systems to monitor quality.

“There was a positive and open culture at the home, with systems and processes in place to ensure good outcomes for people.” from the report

Inspectors could not see clearly where issues or feedback from audits, meetings and surveys were recorded, or what action followed. They also said the improvement plan focused mainly on business-related matters.

“It was not clear where issues or feedback from audits, meetings and surveys was documented, and what actions had been taken to drive improvements.” from the report

People could not recall attending meetings or having their views sought, although records of two resident meetings and a survey were available. Staff also gave different accounts of how often staff meetings took place.

“Staff provided mixed feedback regarding meetings. Some stated these occurred monthly, others said they did not occur at all.” from the report

Accidents were recorded, but inspectors discussed the benefit of using one overall log to make patterns and trends easier to identify.

“We discussed with the provider the benefit of using an overarching log to document all accidents and incidents, which would help with oversight and in identifying patters and trends more easily.” from the report