Strathmore Nursing Home

Staff had safeguarding training and understood how to report concerns. Allegations were passed to the relevant agencies without delay.

“Staff completed safeguarding training as part of their induction and received regular updates.” from the report

Inspectors were assured that the home used PPE safely and had arrangements to prevent and manage infections.

“We were assured that the provider was using PPE effectively and safely.” from the report

People felt able to raise concerns. Managers investigated complaints and shared outcomes appropriately.

“People felt comfortable raising concerns with managers and were confident they would be listened to.” from the report

The home worked with health and social care professionals, including district nurses and speech and language therapists.

“The registered manager worked closely with other health and social care professionals to ensure people received consistent and timely care.” from the report

Medicine administration records were incomplete and some checks were missing. Inspectors could not be sure medicines were always given as prescribed.

“Medicines were not always managed safely. Staff administering medicines had not all had their competency checked to ensure they were safe to do so.” from the report

The fire risk assessment dated from 2017, while environmental risk assessments had not been reviewed since 2014. This meant important risks might not be identified and reduced.

“Environmental risk assessments were written in 2004 and had not been reviewed since 2014.” from the report

Audits did not consistently identify problems or lead to action. This included failures to check medicine administration and staff competency in good time.

“Systems and processes to monitor the safety and quality of medicine administration and health and safety risks were not always robust.” from the report

Some care records were not stored securely when not in use. Inspectors recommended that the provider follow current data protection guidance.

“Some people's care records were not always stored securely when not in use.” from the report