The Limes

• People felt safe

  People told inspectors they felt safe with the staff. Staff understood how to recognise and report abuse.

  “People felt safe living at the home and with the staff who supported them.” from the report

• Good understanding of people

  A small, consistent staff team knew people well and had information about their health and support needs.

  “People were supported by a small and consistent staff team who knew them well.” from the report

• Safe medicines support

  Staff were trained and checked as competent to give medicines. Records showed medicines received, given and returned to the pharmacy.

  “People were supported with their medicines by staff who were trained and competent to carry out the role.” from the report

• People's views mattered

  People were involved in meetings, care planning and reviews. Relatives' recent feedback was also positive.

  “People told us their views were encouraged and valued on a daily basis and through regular meetings.” from the report

• Progress towards independence

  Inspectors found examples of people improving their confidence, mood and independence, including one person moving towards more independent living.

  “Another person had improved so much they had achieved their goal and were moving into more independent living in the community.” from the report

• Quality checks and learning

  The provider used audits, checks and action plans to monitor the service and address shortfalls. Accidents and incidents were reviewed for learning.

  “Effective systems were in place to monitor and improve the quality and safety of the service provided.” from the report

Inspectors raised no specific concerns in this report.