The Laurels

People received person-centred support from caring staff who knew them well. People and relatives described the home as friendly, happy and welcoming.

“People received person centred care and support by caring staff who knew them well.” from the report

The home had no current staff vacancies and did not use agency staff. Inspectors found staff responded quickly to people's needs.

“The home was well staffed. There were no current vacancies, and the service did not use any agency staff.” from the report

Medicines were stored and given safely. Records were completed accurately, and staff had training and competency checks.

“Medicines were stored and administered safely.” from the report

Inspectors saw positive interactions between staff and people. Staff worked well together and people and relatives felt able to raise concerns.

“The home was welcoming, happy and friendly. We observed positive interactions between staff and people.” from the report

The home involved people in community activities and worked with local organisations and health and social care professionals.

“The service was part of the local community, engaging with local religious and educational organisations.” from the report

Some radiators were uncovered and pipes were exposed. The risk assessment did not fully protect people, although the provider acted immediately to address this.

“People were not protected from the risks from hot surfaces. There were some uncovered radiators and exposed pipes.” from the report

Inspectors identified clutter in the laundry area and said changes would help improve infection control. The provider later sent a plan for modifications.

“We highlighted where changes would be beneficial in the laundry area to reduce clutter and promote better infection control practice.” from the report