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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Willow Care Homes

The Grange

2 The Street, Kennington, Ashford, TN24 9EX

Goodpublished 17 September 2022, 3 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for The Grange. That is usual for a newly registered service.

The story over the years

Every inspection of The Grange

4 rated inspections over 6 years: the service has improved, from Requires improvement to Good.

  1. September 2022Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  2. April 2021Inspected but not rated
    Safe: Inspected but not rated
  3. February 2020Goodstayed Good
    Safe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
  4. June 2017Goodup from Requires improvement
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
  5. June 2016Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  6. January 2024

    Registered with the Care Quality Commission on 26 January 2024.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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