CQC report explained · a nursing home, run by RCB Healthcare

Heathfield Residential Home

Canterbury Road, Ashford, TN24 8QG

Goodpublished 4 March 2023, 3 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask

Safe?: Good; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Good; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Good; Is care built around the person? Care plans, activities, complaints.
Well-led?: Good; Is the service run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC published its most recent report on Heathfield Residential Home on 4 March 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk

The story over the years

Every inspection of Heathfield Residential Home

6 rated inspections over 5 years: the service has improved, from Requires improvement to Good.

March 2023Goodcurrent ratingup from Requires improvement
Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
We are reading this report · the original is on cqc.org.uk
July 2021Requires improvementup from Inadequate
Safe: Requires improvementEffective: Requires improvementWell-led: Requires improvement
We are reading this report · the original is on cqc.org.uk
December 2020Inadequatestayed Inadequate
Safe: InadequateEffective: Requires improvementWell-led: Inadequate
Read this report on cqc.org.uk
April 2020Inadequatedown from Requires improvement
Safe: InadequateEffective: InadequateCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
Read this report on cqc.org.uk
January 2019Requires improvementstayed Requires improvement
Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
Read this report on cqc.org.uk
December 2017Requires improvement
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
Read this report on cqc.org.uk
February 2016
Registered with the Care Quality Commission on 24 February 2016.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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