Southside

People and relatives said they felt safe in the home. Staff understood how to recognise and report abuse and how to manage risks linked to people's health conditions.

“People and their relatives told us the care and support received from staff meant there was confidence that Southside was a safe place to live.” from the report

Inspectors found people were treated with kindness, dignity and respect. Staff involved people in decisions and supported their independence.

“People and their relatives told us staff treated them with kindness and respect.” from the report

Care plans included people's physical, emotional and mental health needs, life histories and preferences. People and relatives were involved in developing and reviewing them.

“Care plans were personalised and contained information relating to people's physical, emotional and mental health needs, their life histories and preferences.” from the report

People were offered activities inside and outside the home, including trips, gardening, cycling and social events. Relatives were welcome to visit whenever they wanted.

“People were offered the opportunity to join in with a variety of planned activities both in and outside of the home.” from the report

Staff worked with health and social care professionals and made appropriate referrals promptly. This included support from mental health, GP and community nursing services.

“We saw that people had access to a variety of health and social care professionals and appropriate referrals were made promptly as required.” from the report

There was one more person living at the home than its registered limit. The report says there was no immediate or serious risk of harm, and the provider was taking steps to resolve the issue.

“We found the service had exceeded the registered number of people living at the home. There was no immediate or serious risk of harm from this concern.” from the report

Four recent incidents had not been reported to the relevant organisations because management oversight during a changeover was not robust. The report says none caused harm and the issue was corrected promptly.

“There had been 4 recent incidents that had not been notified to the relevant organisations.” from the report

Quality checks did not identify loose tablets stored in the medicines cabinet that should have been destroyed. They were removed on the first day of the inspection.

“Processes to monitor and check the storage of medication had not identified loose tablets being stored in the medication cabinet that should otherwise have been destroyed.” from the report

The provider's quality checks were regular, but they had not always identified areas needing improvement. This was why Well-led remained Requires Improvement.

“The provider's quality assurance processes required some additional improvements as they had not always been effective in identifying areas for development.” from the report