Selwyn Court

Inspectors saw staff available in communal areas and responding promptly to call bells and requests for help.

“We saw call bells were answered promptly, staff were available for people in communal spaces and when people asked for support this was also provided promptly.” from the report

Medicines were stored, managed and given safely. Staff training and regular competency checks were in place.

“Improvements had been made and medicines were stored, managed and administered in a safe way.” from the report

People and relatives spoke positively about the care. Their views, culture, gender and religion were considered in assessments.

“People felt listened to. People had the opportunity to offer feedback on the service.” from the report

The home had introduced regular audits covering areas such as staffing, medicines and checks of the service. Action plans were used when improvements were needed.

“Audits were consistently completed within the home, they covered areas such as staffing levels, medicines management and walk rounds of the service.” from the report

Some people did not yet have individual care plans or risk assessments in place. The home had identified this and planned to complete them with the people concerned.

“Some people did not always have individual care plans or risk assessment in place, however this had been identified and there were plans in place to complete this alongside people.” from the report