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CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Certitude

Rook Lodge

1-6 Wanstead Lane, Ilford, IG1 3UB

Goodpublished 26 July 2018, 8 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Rook Lodge. That is usual for a newly registered service.

The story over the years

Every inspection of Rook Lodge

2 rated inspections over 2 years: the service has held its Good rating throughout.

  1. July 2018Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  2. July 2016Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. December 2025

    Registered with the Care Quality Commission on 8 December 2025.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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Same provider

Other services run by Certitude Trading Limited

14 other services on the CQC register. A pattern across a group tells you more than one report.

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