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CQC report explained · a residential care home, run by Choice Support

Beehive

2b Wycombe Road, Ilford, IG2 6UT

Goodpublished 17 November 2023, 2 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Inspectors found suitable risk assessments, safe medicines management, enough staff, safe recruitment and systems to protect people from abuse. The home was clean and safety checks had been completed.
Effective?
Good
Staff had completed relevant training and received support. People had personalised assessments, food choices and access to health, dental and oral care.
Caring?
Good
Staff were observed to be kind and caring. People were supported to make choices, maintain privacy and dignity, and develop their independence.
Responsive?
Good
Care plans were person-centred and included people's preferences, communication needs and important relationships. People were supported with activities and access to the community.
Well-led?
Good
The home had quality checks, staff feedback systems and regular residents' meetings. Inspectors found an open and positive culture and clear management arrangements.
The latest report, explained

What inspectors found, November 2023

Beehive rated Good; inspectors found safe, kind and person-centred care across all five areas.

This was the first inspection since the home registered. It was unannounced and took place on 30 October 2023 and 7 November 2023. One inspector spoke with people, relatives, staff and the manager, observed care, and checked care plans, medicines, training and quality records.

Five people were living in the home at the time. Inspectors found enough staff, safe medicine systems, suitable risk assessments and effective infection control. Staff were trained and supported, and people could access health care, choose their food and take part in activities.

Inspectors found that staff were kind and respected people's privacy, dignity, choices and independence. Care plans were personalised and included people's communication needs, backgrounds, preferences and relationships.

All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found consistently good care and management at the time of this inspection. There was no earlier inspection rating because this was a newly registered service.

What inspectors praised

  • Safe care and medicines

    Inspectors found risk assessments for areas including falls, skin problems, nutrition and self-harm. Medicines were audited and records showed they were given as prescribed.

    “Medicine Administration Records (MARs) showed that medicines had been administered as prescribed.” from the report

  • Kind and respectful staff

    Staff supported people in a caring way and respected their privacy, dignity and equality. People were encouraged to make choices and do things for themselves.

    “Staff were kind and caring to people. Staff understood how to support people in a way that promoted their privacy, independence and dignity.” from the report

  • Personalised support

    Care plans included people's likes, dislikes, history, communication needs and ways to keep them safe. People were supported to maintain relationships and join activities.

    “Care plans included peoples background history, their likes and dislikes, things that are important to them and how to keep them safe.” from the report

  • Good staff support and oversight

    Staff had completed mandatory training and received regular supervision. The manager carried out monthly quality audits and gathered feedback from people and staff.

    “Quality assurance systems were in place to ensure shortfalls could be identified and action taken to ensure people were safe at all times.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How will you keep my relative's care plan up to date as their needs and choices change?
  2. 02How will you support my relative's communication needs and help them make everyday decisions?
  3. 03What activities and community visits would be suitable for my relative, and how often would they be offered?
  4. 04How will you support my relative to manage medicines safely and attend health and dental appointments?
  5. 05How can relatives give feedback or raise a complaint, and how will the home respond?

This was an unannounced first inspection covering all five CQC questions, with observations, conversations and checks of care, medicines, staffing and management records. This explanation was written from the published report of 17 November 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Beehive

3 rated inspections over 8 years: the service has held its Good rating throughout.

  1. November 2023Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Beehive →

  2. April 2018Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. March 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. May 2023

    Registered with the Care Quality Commission on 3 May 2023.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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