Moor House Residential Care Home
Staines-upon-Thames, TW18 · 1.4 km
ResidentialDementia
Rated 3 years agocare home
CQC report explained · a residential care home, run by Cinnamon Care Collection
Rivermede Court
The Avenue, Egham, TW20 9AD
Goodpublished 16 December 2023, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People received medicines safely from trained staff, risks were assessed and reviewed, and infection control was effective. Inspectors found that some medicine administration instructions were not sufficiently detailed, and the manager submitted an action plan afterwards.
- Effective?
- Good
- This question was not inspected during this focused visit. Its previous rating was used in calculating the overall rating.
- Caring?
- Good
- This question was not inspected during this focused visit. Its previous rating was used in calculating the overall rating.
- Responsive?
- Good
- This question was not inspected during this focused visit. Its previous rating was used in calculating the overall rating.
- Well-led?
- Good
- Inspectors found effective audits, an open management culture and good involvement of people, relatives and staff. Feedback was acted on and the home worked with health and social care professionals.
The latest report, explained
What inspectors found, December 2023
Rivermede Court rated Good; inspectors found safe, well-managed care, but some medicine instructions were not detailed enough.
This was an unannounced focused inspection on 30 November 2023. Inspectors looked only at Safe and Well-led because concerns had been raised about safe care. They spoke with people, relatives, staff and a healthcare professional, observed care, and checked care, medicine, recruitment and management records.
The home was rated Good for Safe and Well-led. Inspectors found trained staff gave medicines safely, risks were assessed, the home was clean, and infection control was good. People were supported to make choices and staff responded promptly to call bells.
Some instructions for certain medicines were not detailed enough. The manager provided an action plan after the inspection, developed with the GP. Inspectors found no evidence that the concern that led to the inspection had put people at risk of harm.
What inspectors praised
Safe medicines practice
Medicines were given by trained and competent staff, and people received them at the right time.
“People were administered their medicines safely by trained and competent staff.” from the report
Risk management
Care plans gave staff clear guidance about moving people safely and managing health risks such as diabetes.
“Risks were managed safely and people and family members were involved in assessment of risk.” from the report
Choice and involvement
Staff asked for consent, respected people's independence and involved them in decisions about daily life.
“We observed staff frequently asking for consent before supporting people whilst respecting their autonomy.” from the report
Open leadership
People, relatives and staff said managers were approachable. The home used meetings, feedback and audits to identify and make improvements.
“The registered manager promoted a positive and inclusive culture.” from the report
What inspectors were concerned about
Medicine instructions
needs fixingInstructions for some medicines were not detailed enough. The manager submitted an action plan after the inspection, in consultation with the GP.
“certain medicine administration instructions were not sufficiently detailed.” from the report
Questions to ask them, based on this report
- 01What changes were made after the action plan about medicine administration instructions?
- 02How are medicine instructions now checked with the GP and staff?
- 03What did the review of staff deployment find, and have staffing arrangements changed?
- 04What were the previous ratings for Effective, Caring and Responsive, and when will these areas be inspected again?
- 05How can relatives raise concerns and receive feedback about any changes to care?
This was a focused inspection of Safe and Well-led only; the other ratings carry over from the previous inspection published on 15 June 2021. This explanation was written from the published report of 16 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Rivermede Court
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2021GoodSafe: GoodWell-led: Good
- April 2021Inspected but not ratedSafe: Inspected but not rated
- October 2019
Registered with the Care Quality Commission on 8 October 2019.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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