Randall House

• Safe staffing

  The home had enough staff, including for one-to-one support, activities, appointments and visits. Recruitment checks included references and DBS checks.

  “The home had enough staff including for one-to-one support for people to take part in activities, attend appointments and visits how and when they wanted.” from the report

• Safe medicines

  Medicines were stored and managed safely. Staff were trained and checked as competent, and regular audits were completed.

  “Staff managing and administering medicines were appropriately trained and assessed as competent to manage medicines safely.” from the report

• Positive atmosphere

  Inspectors found a friendly, person-centred culture. People, relatives and staff were complimentary about the home.

  “There was a warm and friendly atmosphere in the home.” from the report

• Strong oversight

  The provider had clear responsibilities and quality checks covering areas such as care plans, accidents, the environment and fire safety.

  “The provider had a clear management structure that monitored the quality of care to drive improvements in service delivery.” from the report

Inspectors raised no specific concerns in this report.