Randall House
London, NW2
Residential
Rated 2 years agoReport explained
CQC report explained · a residential care home, run by Randall Care Homes
Jude House
92 Randall Avenue, Neasden, London, NW2 7SU
Goodpublished 25 January 2024, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found enough staff, safe recruitment, safe medicines systems and good infection control.
- Effective?
- Good
- Staff had relevant training, supervision and support. People's health, nutrition, appointments and consent were managed well, although formal staff appraisals had not been completed.
- Caring?
- Good
- People said staff were kind and respectful. Staff supported people's privacy, dignity, independence, choices and preferred routines.
- Responsive?
- Good
- Care was personalised and plans were reviewed when needs changed. People were supported with communication, family relationships, activities and complaints.
- Well-led?
- Good
- People, relatives and staff were positive about management. Audits were carried out, feedback was used and the provider worked with health and social care professionals.
The latest report, explained
What inspectors found, January 2024
Jude House is rated Good; inspectors found safe, kind and personalised care, with staff appraisals needing to resume.
The inspection was unannounced and took place on 13 December 2023. One inspector spoke with people living there, a relative, staff and managers. They reviewed care records, staff files, medicines, medicines records, quality checks and the home environment.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People and relatives said they were happy with the care. Inspectors found people were protected from harm, received their medicines, and had enough suitably recruited staff.
Inspectors found that staff knew people well and supported their choices, independence, health and relationships. Care plans were reviewed and updated. The home had systems to check quality and act on problems.
Staff had not received formal appraisals to review their performance. The provider said appraisals would resume and had made an action plan. This did not change the Good rating.
What inspectors praised
People feel safe
People told inspectors they felt safe. Staff understood how to recognise and report abuse, and risk assessments guided safe support.
“I feel safe because they're here. They help me with cleaning my room and my personal care.” from the report
Kind and respectful care
People were supported by a regular staff team who knew them well. Inspectors found that privacy, dignity, equality and independence were respected.
“Everyone here is kind and they genuinely care.” from the report
Personalised support
Care plans included people's routines, preferences, interests and communication needs. Staff supported people to make choices and maintain relationships.
“I know all the [staff] and they know me well and what works for me” from the report
Good health support
Staff helped people attend health appointments and followed advice from health professionals. People were also supported with food, drink and healthy living.
“[Staff] organise visits to see my GP or trips to the hospital.” from the report
Strong management checks
The provider carried out audits covering care plans, medicines, staff training, premises and health and safety. Identified shortfalls were reviewed and resolved.
“Shortfalls identified were reviewed and resolved.” from the report
What inspectors were concerned about
Staff appraisals
needs fixingStaff had not received formal appraisals to review their performance. The provider said these would resume and had an action plan.
“Staff had not received formal appraisals to review their performance and for staff to evaluate how well they considered themselves to be working.” from the report
Records and refurbishment changes
minorThe provider had started moving from paper records to electronic records and had plans to refurbish the home. Families may want to ask about progress and how records remain accurate during the change.
“The provider had started to upgrade their IT systems.” from the report
Questions to ask them, based on this report
- 01Have formal staff appraisals resumed, and how are staff performance and development now reviewed?
- 02How far has the move from paper care records to electronic records progressed?
- 03What refurbishment work is planned, and when will it take place?
- 04How will you make sure care plans remain up to date when people's needs change?
- 05How are people's views and relatives' feedback used to change care?
This was an unannounced inspection covering all five CQC questions, including the care provided and the care home premises. This explanation was written from the published report of 25 January 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Jude House
3 rated inspections over 8 years: the service has held its Good rating throughout.
- January 2024Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- May 2012
Registered with the Care Quality Commission on 16 May 2012.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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