Park Lodge

Staff supported people to make decisions, build on their strengths and live meaningful everyday lives.

“People were supported to have maximum possible choice, control and independence.” from the report

Inspectors found that staff provided compassionate care and protected people's privacy and dignity.

“People received kind and compassionate care. Staff protected and respected people's privacy and dignity.” from the report

There were enough staff to meet people's needs, and staff were trained and checked as competent to give medicines.

“There were enough staff to safely care for people.” from the report

The manager reviewed incidents and service systems, and took action when improvements were identified.

“The registered manager critically reviewed the operation of the service and actively made changes to the improve the service, as and when these were needed.” from the report

Some staff files did not fully show employment histories, DBS checks and current photographs. The management team was working to address these gaps.

“However, there were some gaps such as evidence to demonstrate employment histories had been fully explored, what DBS evidence had been requested and current photographs.” from the report

Some relatives said they did not receive enough information and had to contact the home to find out how their family member was.

“Staff don't really communicate well. This is the issue I have. I have to ring and ask them how he is.” from the report

Some relatives felt people would benefit from more activities and more support to go out. The manager was trying to improve this.

“Some relatives felt people would benefit from experiencing a wider range of activities, which the registered manager was trying to facilitate.” from the report