Eastcliffe

People and relatives said they felt safe. Staff understood safeguarding and how to reduce risks of avoidable harm.

“People and relatives confirmed they felt safe using the service.” from the report

Staff supported people to make decisions, build on their strengths and pursue their goals. Care was described as person-centred.

“People were supported to have maximum possible choice, control and independence.” from the report

Staff were trained and assessed as competent. Checks helped ensure medicines were recorded and given correctly.

“People's medicines were managed in a safe manner.” from the report

Inspectors found that staff provided compassionate care and respected people's privacy, dignity and individual needs.

“People received kind and compassionate care.” from the report

The registered manager reviewed incidents, checked how the service operated and acted when improvements were needed.

“The registered manager critically reviewed the operation of the service and actively made changes to the improve the service, as and when these were needed.” from the report

Some staff files did not show that employment histories had been fully explored, what DBS evidence had been requested or that current photographs were held. Management was working to address these gaps.

“However, there were some gaps such as evidence to demonstrate employment histories had been fully explored, what DBS evidence had been requested and current photographs.” from the report

There were enough staff, but records did not clearly show the one-to-one and two-to-one support people received. The home was asked to improve this.

“We discussed the need to ensure a clear record of the allocation of 1:1 and 2:1 staffing for people was maintained.” from the report

Some relatives felt they were not kept informed enough and wanted more contact from the home. Management was taking action to involve families more in care discussions.

“Some relatives felt communication with them could be improved.” from the report