Oakview Residential Care Home

People and relatives said they felt safe. Inspectors found systems for assessing and managing risks, with enough staff to respond quickly.

“People felt safe and systems to assess, monitor and manage risk were in place and being used.” from the report

People described staff as kind, helpful and respectful. Inspectors saw positive relationships and found that people were encouraged to remain independent.

“People told us staff were very kind and caring.” from the report

Care plans reflected people's needs, likes and dislikes. Staff supported people with activities, community trips and healthcare appointments.

“Care plans were personalised, and staff clearly knew people well.” from the report

Families said they were kept informed about health appointments and changes affecting their relative. People and families could give feedback and raise concerns.

“Families told us communication was good and they were kept up to date with how their family member was.” from the report

Relatives who had experienced end-of-life care spoke very positively about the support given to the person and family.

“Relatives who had a family member who had received end of life care were very complimentary about how staff had supported the person and family.” from the report

Records did not always clearly show capacity assessments, consent and best-interest decisions. The CQC recommended that the provider review its processes.

“Further work was needed to ensure robust assessments of capacity, clear consent and records of best interest decision were maintained as this was not always in place or clear.” from the report

Daily notes did not always record when people refused parts of their personal care or what staff did afterwards. This made management oversight and escalation more difficult.

“However daily notes did not always reflect where people were refusing certain aspects of personal care and what action had been taken.” from the report

A recent fire risk assessment identified actions that still needed to be completed. The provider was arranging for these to be addressed.

“A recent fire risk assessment had identified some actions required and the provider was in the process of making arrangements for these to be addressed.” from the report

Some parts of the home and some equipment needed refurbishment or updating. The provider had a rolling programme of redecoration and improvements.

“There were some areas of the home where a refurbishment or update was needed to ensure that equipment was easy to clean.” from the report