Abbeyfield House

People were treated kindly and staff were patient, respectful and supportive. Staff knew people's needs and promoted their dignity and independence.

“We observed staff were kind, caring and patient when supporting people with their needs.” from the report

Care plans reflected people's preferences, and people were involved in daily decisions and care reviews. Staff supported people to follow interests and take part in community activities.

“The care is very personalised. Staff know [family members] likes and dislikes.” from the report

People were supported to make their own decisions where possible. Staff used least restrictive approaches and encouraged people to do things for themselves.

“We observed staff consistently offer people meaningful choices and respected people's decisions.” from the report

People were supported to maintain relationships, go on holidays, volunteer and join activities at the home and in the community.

“Staff told us they supported people to go out and engage in the community as much as possible, with some people engaging in regular volunteering roles.” from the report

Not all large furniture was secured and some radiators were uncovered. Torn carpets had been taped and some safety checks were not completed consistently.

“Certain areas of carpet were taped as they were ripped and torn and would otherwise have been a trip hazard.” from the report

Some medicines were not stored properly, and records for creams, thickened drinks and occasional medicines were incomplete or lacked enough detail.

“Medicines were not always being suitably stored as there was insufficient storage in the clinic room for internal and external medicines to be stored separately.” from the report

The home did not have effective oversight to show that staff had completed all relevant training or received regular supervision. This included training linked to swallowing difficulties, autism and learning disabilities.

“The training systems did not ensure that staff accessed the training relevant to their roles.” from the report

Records did not always show how people's needs were being met. Management checks had identified some issues, but improvements were not always completed promptly or sustained.

“The provider did not have suitable systems to ensure the quality and safety of the service and that accurate records were being kept.” from the report