Mill Lane Nursing and Residential Home

Care records included assessments and guidance for important risks. Inspectors observed staff supporting people to move safely.

“People's care records included risk assessments which guided staff in how the assessed risks were to be mitigated.” from the report

Inspectors saw staff respond promptly to requests for help. Relatives said there were enough staff to meet people's needs.

“During our inspection we saw staff were available to attend to people's requests for assistance promptly, this included call bells.” from the report

People received their medicines as prescribed. Monitoring and audits were used to find and address problems.

“People received their medicines as prescribed. Protocols provided guidance for staff to follow when administering, as required (PRN) medicines.” from the report

Accidents and incidents were recorded and reviewed for patterns. The home put actions in place to reduce future risks.

“Incidents and accidents were recorded, monitored by the manager and analysed.” from the report

People and relatives could share their views through complaints, surveys, compliments and meetings. Feedback was used to make improvements.

“People and relatives had the opportunity to share their views about the service in complaints, compliments, surveys and meetings.” from the report

There was no registered manager at the inspection. A new manager had been in post for 10 weeks and was applying to register.

“At the time of our inspection there was not a registered manager in post.” from the report

Records showing the administration of creams had gaps. The records improved after the manager intervened.

“The manager had identified records of the administration of creams had gaps, once they had intervened, the records had improved.” from the report

One staff member said communication from management could be improved so that staff received the same messages about changes.

“However, another staff member said they felt communication from management could be improved, to ensure all staff received the same messages about changes made.” from the report