Home Meadow

People and relatives told inspectors they felt safe and well cared for. Staff said they knew how to report concerns.

“People told us they felt safe and well cared for by staff.” from the report

Medicines were given as prescribed by trained staff whose competence had been checked. Audits were carried out and people were satisfied with the process.

“Medicines were managed and administered safely by appropriately trained staff.” from the report

Staffing levels were assessed against people's needs. Recruitment checks, including DBS checks, were completed.

“Staff rotas evidenced the required staffing levels were planned for each shift.” from the report

People, relatives and staff said they could approach the manager with concerns. Suggestions and preferences were recorded and acted on.

“Staff and relatives told us they felt able to approach the registered manager with any concerns or questions.” from the report

The provider's own monitoring had not identified some infection control risks before a local authority visit. CQC recommended better ongoing checks and quicker action.

“The provider needed to improve their review and response to risks and signs of infection.” from the report

Fluid charts were not always completed at the end of each day. This could mean missed opportunities to support people whose fluid intake had fallen.

“People were at risk of dehydration due to insufficient monitoring.” from the report

Some diabetes care plans were inaccurate or lacked guidance about low or high blood glucose levels. This created a risk that people could receive unsuitable support.

“People with diabetes did not always have clear care plans in place.” from the report