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CQC report explained · a residential care home, run by Norse Care (Services)

Mayflower Court

93 The Meadows, Ladysmock Way, Norwich, NR5 9BF

Requires improvementpublished 29 June 2023, 3 years ago

Rated Requires improvement: inspectors found the service was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Mayflower Court on 29 June 2023. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Mayflower Court

4 rated inspections over 6 years: the service has held its Requires improvement rating throughout.

  1. June 2023Requires improvementcurrent ratingup from Inadequate
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement

    We are reading this report · the original is on cqc.org.uk

  2. December 2021Inadequate
    Safe: InadequateResponsive: Requires improvementWell-led: Inadequate

    We are reading this report · the original is on cqc.org.uk

  3. April 2021Inspected but not rated
    Safe: Inspected but not rated

    Read this report on cqc.org.uk

  4. July 2018Goodup from Requires improvement
    Safe: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  5. June 2017Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement

    Read this report on cqc.org.uk

  6. April 2016

    Registered with the Care Quality Commission on 12 April 2016.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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