Maple Leaf Lodge

Inspectors saw staff providing compassionate care and using language people understood. People's privacy, dignity and equality were respected.

“We observed that people received kind and compassionate care from staff who used positive, respectful language which people understood and responded well to.” from the report

Staff focused on people's strengths and supported them to make choices about their care, rooms, activities and everyday lives.

“Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.” from the report

Care plans reflected people's needs, communication preferences, health and longer-term goals. Staff adapted support as people's needs changed.

“People had care and support plans that were personalised, holistic, strengths-based and reflected their needs and aspirations, including physical and mental health needs.” from the report

People were supported to take part in activities they chose, including outings, social interests and religious activities.

“We saw that activities offered included trips out, going to the cinema, an escape room, a theme park and going bowling.” from the report

One person's medicines were not always administered as prescribed. There were no records showing what action had been taken when the person refused medicines.

“We found that one person's medicines were not always administered as prescribed.” from the report

A health passport did not contain important information that could potentially put other people at risk. Some health and safety checks were also missing when inspectors arrived.

“We found some gaps in health and safety records.” from the report

The home's governance systems did not always identify or prevent problems with records and medicines. There was also no registered manager in post at the inspection.

“Governance processes were not always effective.” from the report

Some relatives said communication with the home needed improvement, including delays in receiving replies and not being told about a diagnosis.

“Some people's relatives told us that communication with the service required improvement.” from the report