Beacon House
Bedford, MK40
NursingDementia
Rated 2 years agoReport explained
CQC report explained · a residential care home, run by Lansglade Homes
Lansglade House
14 Lansdowne Road, Bedford, MK40 2BU
Goodpublished 2 December 2023, 2 years ago
Rated Good: inspectors found the service performing well and meeting their expectations.
The five questions inspectors ask
- Safe?
- Good
- People felt safe and received prompt support. Inspectors found suitable risk assessments, safe medicines practice, sufficient staffing, good infection control and appropriate safeguarding procedures.
- Effective?
- Good
- This question was not inspected during this visit. Its previous rating was used when calculating the overall rating.
- Caring?
- Good
- This question was not inspected during this visit. Inspectors did observe patient, caring interactions, but no current rating was given for Caring.
- Responsive?
- Good
- This question was not inspected during this visit. Its previous rating was used when calculating the overall rating.
- Well-led?
- Good
- The home had a positive culture, clear staff responsibilities and effective quality checks. People, relatives and staff were positive about the management.
The latest report, explained
What inspectors found, December 2023
Rated Good; inspectors found safe, caring support and strong management in the areas they reviewed.
This was an unannounced focused inspection on 16 November 2023. Inspectors reviewed Safe and Well-led. They spoke with people, relatives, staff and a befriender, observed care, and checked care, medicines, recruitment and management records.
People told inspectors they felt safe and received prompt support. Risk assessments were kept up to date, medicines were safely managed, staffing levels were sufficient, and the home was clean. Staff used safe infection control practices and understood how to report concerns.
Inspectors found warm and respectful interactions between staff and people. They also found effective checks on the quality of the service, with action taken when improvements were needed.
The overall rating was Good, as were Safe and Well-led. The home was also rated Good at its previous inspection, published in October 2018. The other three question ratings were carried forward because they were not reviewed during this inspection.
What inspectors praised
People felt safe
People and relatives told inspectors they felt safe. Call bells were available and people said staff responded quickly.
“Everyone we spoke with said they felt safe and family members told us their relatives received safe care.” from the report
Reliable staffing
Inspectors found enough staff to meet people's needs. The home did not use agency staff, so people had a consistent team who knew them well.
“The service did not use agency staff, so people were supported by a consistent staff team who knew them well.” from the report
Medicines managed safely
Medicines were given as prescribed. Staff were trained and records were complete, with no gaps in the medicines administration records.
“Medicines Administration Records (MAR) were fully completed with no gaps.” from the report
Caring staff interactions
Inspectors saw staff being patient and caring, including supporting a person who became anxious.
“We observed outstanding staff interactions with people. Staff were patient, caring, and able to anticipate people's needs.” from the report
Strong management checks
The home used quality checks and action plans. Inspectors found that identified actions were completed within the agreed timescales.
“Any areas identified for improvement had action plans put in place with timescales for completion.” from the report
What inspectors were concerned about
Inspectors raised no specific concerns in this report.
Questions to ask them, based on this report
- 01What was the previous rating for Effective, Caring and Responsive, and what has changed in those areas since the last comprehensive inspection?
- 02How are risk assessments reviewed when someone's health, mobility or swallowing needs change?
- 03How do you maintain staffing levels when regular staff are unavailable?
- 04How are medicine audits followed up if an error or missed dose is found?
- 05What improvements have been made as a result of recent feedback from people, relatives and staff?
This was a focused inspection of Safe and Well-led only; the other ratings were carried forward from the previous inspection. This explanation was written from the published report of 2 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
The story over the years
Every inspection of Lansglade House
3 rated inspections over 8 years: the service has held its Good rating throughout.
- December 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2022Inspected but not ratedSafe: Inspected but not rated
- October 2018Goodstayed GoodSafe: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 16 November 2010.
Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.
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Same provider
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4 other services on the CQC register. A pattern across a group tells you more than one report.
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