Langley Haven Care Home

Inspectors found staff competent, knowledgeable and skilled. Staff received induction, training, supervision and appraisals.

“Staff were competent, knowledgeable and skilled and carried out their roles effectively.” from the report

Care plans reflected people's needs, preferences and routines. They were reviewed when people's needs changed.

“People received personalised care and support specific to their needs, preferences and routines.” from the report

People were supported to eat and drink enough, with special diets provided. Referrals to healthcare professionals were made when needed.

“People were supported with meals in a dignified way.” from the report

People could take part in flexible activities and maintain important relationships. Inspectors saw community volunteers engaging people in conversation.

“People were supported to live as full a life as possible and were enabled to participate in activities which interested them.” from the report

Fourteen containers prescribed for one person were not stored safely. Some were accessible to people living with dementia, creating a risk of choking.

“Prescribed thickening agents were not always stored safely which put people at risk of choking.” from the report

Inspectors saw personal care being given in a lounge while other people were present, without suitable screens. The provider took immediate steps after this was raised.

“We observed people receiving personal care in a lounge area of the home where other people were sitting, without the use of appropriate screens designed to respect their privacy and dignity.” from the report

Managers and staff said the unsafe and undignified practices had been happening for some time. This showed that management oversight had not picked up or corrected them before the inspection.

“This demonstrated a lack of understanding in relation to quality performance as they had not, prior to the inspection, acted to address issues that affected people's lived experience of care.” from the report

One area was malodorous. The manager had identified this and showed inspectors what action was being taken.

“One part of the home was malodourous, the registered manager was able to demonstrate how this had been identified and what actions were being taken to address this.” from the report