Langdale House Ltd

People and relatives were consistently positive about staff. Inspectors found that care was individual, respectful and focused on people's needs and preferences.

“People and relatives were highly complementary about how well staff provided care and support that was individual, respectful and supported people to achieve positive outcomes.” from the report

Inspectors found enough staff to meet people's needs. Staff were trained, experienced and competent, and recruitment checks were completed.

“Staff were sufficiently trained, experienced, skilled and competent.” from the report

The home assessed risks linked to people's care and the building. It also investigated incidents, identified lessons and shared actions with staff.

“Themes and trends were identified, lessons were learnt when things went wrong, shared with staff and actions were taken to drive improvements.” from the report

The home had regular checks and audits covering quality and safety. Inspectors found managers open and responsive during the inspection.

“Provider oversight and leadership was effective.” from the report

Inspectors found medicines left in a pot and concerns about recording the opening dates of insulin boxes and pens. The home acted immediately, and no one was harmed.

“Best practice guidance and the provider's medicine policy and procedure had not always been followed.” from the report

Some care guidance did not explain in enough detail how staff should support people when anxiety increased. Staff knew people's needs and provided effective care, but the records needed reviewing.

“Guidance for staff of how to meet people's care and support needs at times of heighted anxiety needed further detail.” from the report

There was no registered manager in post when inspectors visited. Two managers were in the process of submitting applications to become registered managers.

“At the time of our inspection there was not a registered manager in post.” from the report