Everdale Grange

The home had enough staff with the training and skills needed to support people safely. Medicines were received, stored, given and disposed of safely.

“Staff were recruited safely. Staff records included all required information, to evidence their suitability to work with people” from the report

Staff worked with health professionals, including doctors, district nurses, physiotherapists and occupational therapists. People on the rehabilitation unit had access to an on-site therapy team.

“G.P.'s routinely visited the service each week and told us staff responded effectively to any changes related to changes in people's health.” from the report

People's nutritional and hydration needs were met, with regular meals, drinks and snacks. The report says meals reflected people's beliefs and cultural needs.

“People's nutritional and hydration needs were met. Meals and drinks were served regularly throughout the day.” from the report

The management team responded to feedback and improved records and monitoring. The home also used feedback from people, relatives and staff to make changes.

“The registered manager implemented improvements throughout the inspection.” from the report

Some people found it difficult to be understood by staff whose first language was not English. Some staff also said this could affect how information about people's needs was shared.

“Some people said they struggled to be understood by some staff whose first language was not English” from the report