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CQC report explained · a residential care home, run by Anchor

Kingfisher Court

Kingfisher Way, Sutton-in-Ashfield, NG17 4BR

Goodpublished 21 July 2023, 3 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
People were protected from abuse, neglect and avoidable harm. Inspectors found enough competent staff, safe medicines practice and suitable checks when staff were recruited.
Effective?
Good
People's needs and choices were assessed and care plans were reviewed. Staff had relevant training and worked with health and social care professionals, although dementia-friendly signage was not yet in place.
Caring?
Good
Inspectors found warm, respectful relationships and a strong person-centred culture. People were supported to make choices, remain independent and follow their interests.
Responsive?
Good
Care was adapted to people's changing needs and personal goals. People were supported with activities, communication, relationships and complaints.
Well-led?
Good
The home had an open culture, regular audits and good involvement of people, relatives and staff. At the inspection there was an interim manager while recruitment of a permanent manager continued.
The latest report, explained

What inspectors found, July 2023

Rated Good; inspectors found safe, kind and personalised care, with no evidence of harm from the concern that prompted the inspection.

The inspection was unannounced and took place on 23 May 2023. Inspectors spoke with people living at the home, relatives, staff and other professionals. They reviewed care plans, medicines records, recruitment files and management records.

All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines practice, good links with health professionals and care that respected people's choices and independence.

The inspection was partly prompted by concerns about manual handling and equipment used for mobility. Inspectors found no evidence that people were at risk of harm from this concern. They did identify that the home did not yet have dementia-friendly signs, and there was no registered manager in post at the time.

What inspectors praised

  • People were kept safe

    Inspectors found effective safeguarding arrangements, enough competent staff and safe medicines systems. Risks were reviewed and acted on when people's needs changed.

    “People were consistently safe and protected from harm, neglect, abuse and discrimination by effective safeguarding policies and procedures.” from the report

  • Kind and respectful care

    Care was built around people's histories, choices and goals. Staff supported people to stay independent and maintain dignity, privacy and relationships.

    “There was a strong person-centred culture at the service. Care planning fully encompassed and recorded in care plans the way people wished to live their lives.” from the report

  • Activities and relationships

    People were supported to take part in activities they enjoyed, go out into the community and develop friendships. The home also supported individual wishes and personal ambitions.

    “Actions by the management team and staff truly enriched people's lives as well as making a significant difference to relatives by helping people to reach aspirations and fulfil wishes.” from the report

  • Good communication and involvement

    Relatives were kept updated and included in care. People, relatives and staff had several ways to give feedback and influence how the home was run.

    “People, relatives and staff were fully involved in giving their feedback and a variety of formats were used to do this ensuring every voice could be heard.” from the report

  • Staff development and learning

    Staff received ongoing training and were supported to develop their skills. Audits, meetings and training helped the home identify concerns and improve care.

    “Regular and comprehensive audits and checks were completed, this ensured concerns and improvements were identified and acted upon promptly and ensured people remained safe.” from the report
What inspectors were concerned about

  • Dementia-friendly signs were missing

    needs fixing

    The layout was not fully adapted to support people living with dementia to find their way around and remain independent. Management said this was under review.

    “There was no dementia friendly signage within the home. This meant that people were not fully supported to orientate and remain independent within the home.” from the report

  • No registered manager in post

    minor

    The home was being overseen by an interim manager while a permanent manager was recruited. The regional manager was applying to register with CQC.

    “At the time of our inspection there was not a registered manager in post.” from the report
Questions to ask them, based on this report
  1. 01What is the timetable for adding dementia-friendly signs, and will residents and relatives help decide where they are placed?
  2. 02Who is managing the home now, and when do you expect a permanent registered manager to be in post?
  3. 03What checks are carried out on manual handling and mobility equipment following the concerns that prompted this inspection?
  4. 04How will you make sure staffing stays consistent for people living with dementia?
  5. 05How would you support my relative if they needed end-of-life care, given that no one was receiving it during this inspection?

This was an unannounced inspection covering the premises and care provided, with all five CQC questions assessed. This explanation was written from the published report of 21 July 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Kingfisher Court

Each visit the CQC has published, newest first, back to the day the service was registered.

  1. July 2023Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Kingfisher Court →

  2. November 2022

    Registered with the Care Quality Commission on 3 November 2022.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

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