Skip to content
CQC ExplainedEvery inspection report, in plain English

CQC report explained · a residential care home, run by Shanti Healthcare

Kestrel House

75 Harold Road, London, E11 4QX

Goodpublished 12 January 2019, 7 years ago

Rated Good: inspectors found the service performing well and meeting their expectations.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Good
Is the service run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC published its most recent report on Kestrel House on 19 March 2021. We are still reading it. Check back soon, or read the report itself on cqc.org.uk.

Read the report on cqc.org.uk
The story over the years

Every inspection of Kestrel House

4 rated inspections over 3 years: the service has improved, from Inadequate to Good.

  1. March 2021Inspected but not ratedcurrent rating
    Safe: Inspected but not rated

    We are reading this report · the original is on cqc.org.uk

  2. January 2019Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. November 2017Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: GoodWell-led: Requires improvement

    Read this report on cqc.org.uk

  4. July 2016Requires improvementup from Inadequate
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement

    Read this report on cqc.org.uk

  5. December 2015Inadequate
    Safe: InadequateEffective: Requires improvementCaring: InadequateResponsive: InadequateWell-led: Inadequate

    Read this report on cqc.org.uk

  6. September 2015

    Registered with the Care Quality Commission on 21 September 2015.

Ratings and report dates from the Care Quality Commission. A service can also be visited without a new rating being published, so the timeline shows published inspections, not every contact the CQC has had with the service.

Another option

Or stay at home with a private carer

Many people who look at care homes end up staying at home with a carer who comes in for a few hours a day, or lives in. PrimeCarers introduces you to self-employed carers you choose yourself: interviewed, ID and DBS checked, from about £20 an hour or £1,120 a week live-in.

About live-in careHow PrimeCarers works
Nearby

Other care homes near London

All in Waltham Forest

135 Norman Road

London, E11 · 0.3 km
Good
Residential
Rated 3 years agocare home

George Mason Lodge

London, E11 · 0.4 km
Good
ResidentialDementia
Rated 2 years agoReport explained

Ashville House

London, E11 · 0.5 km
Requires improvement
Residential
Rated 2 years agoReport explained

St. Michaels Lodge

London, E11 · 0.6 km
Requires improvement
Residential
Rated 23 months agocare home

Lyncroft

London, E11 · 0.8 km
Good
Residential
Rated 7 years agocare home